Assistant Manager (Digital Sales / Dealer) at Kotak Securities
Niraj was in-charge of managing mapped clients from PAN India base majorly on Quality Stock Advisory Service and Query related to their Trading account. Advisory was on equity products with respect to Investment, Trading and Derivatives (Futures & Options) segment. Trading account related service was mainly inbound calls and raised queries through other median which also needed to be addressed on priority basis. Those queries were mainly on Trade Confirmation/Issues, Various Charges Related, Ledger Clarification, Brokerage Reduction, Contract Note, etc. Further had to make outbound calls to assigned clients who had reduced their market activity/ volume of trades in a while, providing market updates to them and addressing their concern if any along with updating their feedback on the system.
While talking to so many clients on a daily basis, Niraj observed & analyzed that a lot of clients were disappointed from the market irrespective of their segment. Few possible reasons are traders are aware about the impact of risk and return in trades but they speculate even in highly volatile market in pursuit of more profit. Return from Investment in stocks requires thorough fundamental analysis, proper stock selection and patience but still few stocks may not give decent return over a period of time. Technical analysis requires active presence in-front of the charts and Fundamental analysis takes a lot of time and hard work which is quite difficult for working professional to manage and their stock selection may not be favorable after their analysis therefore they rely on tips.
Agency Manager at ICICI Prudential Life Insurance
Niraj had a work profile to recruit potential insurance advisors (agents) from whom the business can be developed on continuous basis. He had to co-ordinate with current and new advisors to generate more leads and simultaneously recruit new advisors to increase network base thus resulting more sales/business.
Internship at Moneylife Foundation
An NGO run by renowned journalist Ms. Sucheta Dalal which is engaged in spreading financial literacy, consumer awareness and advocacy and work towards safe and fair market practices. Niraj was a part member & contributed to a project on a case study of ‘Retirement home in India’.
His research work was to collect information about the actual quality of services with respect to their claimed standards were catered to senior citizen as their target audience were upper middle class citizens. As post retirement, Retirees prefer to live their second innings phase of life with peace, happiness and dignity. You can read the complete article here along with our case study which was submitted after completion to honourable Shri Hardeep Singh Puri (Ministry of Housing and Urban Affairs) Central Government for acknowledging the fact and the need for reforms. In 2017, Ministry confirmed the case study for consideration.
During the period of his internship, Niraj was also in-charge of ensuring the smooth functioning of daily meeting activity which was being conducted every evening.
